centre d’aide

Comment pouvons-nous aider ?

Les réponses aux questions les plus fréquentes, basées sur le vrai fonctionnement de l’app.

Ce guide est en anglais pour le moment.

→ Getting started

Sign up with your email address and a password. Cowral emails you a 6-digit verification code right away. Enter it in the app to verify your account. You need a verified email before you can fully use Cowral.

  1. Sign up with email and password
  2. Check your inbox for the 6-digit code
  3. Enter the code in the app

Yes. If the Google button shows on the sign-in screen, you can sign up or sign in with your Google account instead of a password.

A short onboarding personalizes everything you see. It asks for your niche or content category, your bio, your content goal and your name or username. Country, platform and profile URL are optional. Your niche matters most: it drives dashboard personalization, trend filtering and the context used to write ideas and scripts.

⇄ Connecting accounts

You can connect YouTube, TikTok and Instagram accounts. Cowral looks up the profile and saves the name, username, bio, profile image, follower or subscriber count, and post or video count where available. You can still create content for X and LinkedIn.

Refresh a connected account any time to pull its latest metrics. Each refresh also records a snapshot, and those snapshots build your growth chart.

Yes. Add an account any time from Social Accounts in the app.

Go to account settings and manage your connected social accounts. You can remove any of them from there.

◔ Dashboard & trends

It shows performance and profile info for the selected account: a profile summary, follower or subscriber count, total views where available, content count and niche, a growth chart, benchmark creators and sync status. If you have more than one account connected, switch between them with the account selector.

The growth chart needs at least two snapshots before it can draw a line. Refresh your connected account a second time and it will fill in.

✎ Ideas & scripts

Open the AI Content Editor. Ideas are built from your niche, the selected platform, the selected region and the trend you pick. Cowral generates several at once and saves them automatically, so there is no separate save step.

Pick an idea or topic, then add a direction or angle, the platform and the niche. Cowral writes the script and saves it automatically, ready to copy into your editor or scheduler.

$ Plans & billing

Starter is free: 1 social account, 3 generations per day and the basic Trends Feed. Pro is $19 a month: unlimited ideas and rewrites, up to 5 social accounts, live personalized trends and the full Success Dashboard. Agency is $59 a month: unlimited everything and unlimited social accounts, built for teams.

Upgrade from the app at any time. You will go through Stripe Checkout, and your plan updates automatically once the payment goes through. You can open the billing portal from the app to manage your subscription.

Starter accounts get 3 generations per day. Once you hit the limit, generation pauses until the next daily reset. Upgrading to Pro or Agency lifts the limit.

◉ Your account

You can view your account details, manage and remove connected social accounts, and delete your Cowral account.

Delete it from account settings. This removes your profile and related saved data, and it cannot be undone.

⚙ Troubleshooting

Request a new code from the app, then check your spam or promotions folder.

Refresh the connected social account, then reload the dashboard. The dashboard reads your saved account data, so it only changes after a sync.

Toujours bloqué ?

Une vraie personne de l’équipe Cowral va t’aider.

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